Terms of Service

Last updated: 7 November 2026

These Terms of Service ("Terms") apply to IntelloKids, the learning service for children aged 3 to 10 available at intellokids.com and in our apps. By creating an account or starting a subscription you agree to these Terms, our Privacy Policy and our Refund Policy.

1. About IntelloKids

IntelloKids is operated by the IntelloKids team. For any question about these Terms, your account, your child's data or a payment, contact us at intellokids@gmail.com. We reply within 2 business days.

2. The service

IntelloKids is a digital subscription that gives your children access to educational games, a 100-level adventure map, quizzes, colouring, stickers and learning videos as they become available, plus a parents' dashboard. It is available in English, French, Spanish, German and Chinese, and content adapts to each child's age.

3. Parent accounts

• Accounts may only be created by an adult aged 18 or over who is the child's parent or legal guardian.
• Children never create accounts, never make payments and never see payment screens. You add each child (a first name or nickname, and an age) and supervise their use.
• By creating an account, adding a child and starting a subscription, you give verifiable parental consent for us to process your child's limited information as described in our Privacy Policy.
• Please keep your password private. Tell us straight away if you think someone else has used your account.

4. Free week, subscriptions and payment

Payments are processed by a secure, certified payment provider, which is named at checkout before you pay. Where that provider acts as reseller or Merchant of Record, it handles the payment, receipts and returns on our behalf. We never see or store your card details.

• Free week: every new account includes 7 days of full access free of charge. No payment details are needed and nothing is charged automatically when it ends. To keep using IntelloKids after the free week, choose a plan. Your children's progress, stickers and drawings are kept.
• Paid service: after the free week, access continues with a paid subscription set up at checkout.
• Prices: plans and prices are shown on our Pricing page and at checkout before you pay. Any sales tax or VAT that applies in your country is shown at checkout.
• Automatic renewal: subscriptions renew at the end of each monthly or yearly period until cancelled. Before a yearly subscription renews, you will receive an email reminder with the date and price.
• Cancellation: cancel at any time from your payment receipt or by emailing us. You keep access until the end of the period you have paid for.
• Price changes: we will give you at least 30 days' notice, and you may cancel before the new price applies.
• Refunds: see our Refund Policy, which includes a 14-day money-back guarantee.
• Your legal right to cancel: where consumer law gives you a 14-day right to withdraw from a digital service (for example in the EU and UK), our money-back guarantee honours it whether or not the service has been used.
• Payments are also subject to the payment provider's terms, shown at checkout.

5. Keeping children and data safe

• No advertising, no chat, no contact between users and no public profiles.
• No links out of the children's area and nothing for children to buy.
• All content is designed or reviewed to be age-appropriate.
• We encourage healthy screen time and never use manipulative design to keep children playing.
• How we protect information is explained on our Data Security page.

6. Acceptable use

IntelloKids is for personal, non-commercial family learning. Please do not share your account outside your household, or copy, resell, reverse-engineer, disrupt or misuse the service.

7. Our content

IntelloKids, Brainy, our games, artwork, videos and other content are owned by us or our licensors. While your subscription is active, you have a personal, non-transferable licence to use them for your family.

8. Changes to the service

We are always improving IntelloKids and may add, change or remove features. If a change significantly reduces what you paid for, you may cancel and request a refund for the unused period.

9. Our responsibility

We work hard to keep IntelloKids available, accurate and secure, but we cannot guarantee it will always be uninterrupted. IntelloKids supports learning and does not replace school or professional advice. Where the law allows, our total liability is limited to the amount you paid in the 12 months before a claim. Nothing in these Terms limits your rights as a consumer or any liability that cannot legally be limited.

10. Ending your account

You may close your account at any time by emailing us. We may suspend or close an account that breaks these Terms or puts children at risk. If we close an account without good reason, we will refund any unused prepaid period.

11. Changes to these Terms

We will tell you about important changes by email or in the app at least 30 days before they apply and ask you to accept the new version. If you do not agree, you may cancel before the change takes effect and receive a refund for any unused prepaid period.

12. Complaints and your rights

If something is not right, please email us first; we aim to resolve every complaint within 14 days. You can also contact your local consumer protection authority. The mandatory consumer protection laws of the country where you live always apply, and nothing in these Terms prevents you from bringing a claim in your local courts.

13. Contact

The IntelloKids team · intellokids@gmail.com. We help with every question about payments, receipts and refunds.