Refund Policy

Last updated: 7 November 2026

We want every family to love IntelloKids. If it isn't right for you, getting your money back is simple. Payments are processed by a secure, certified payment provider.

1. Free week

Every new account starts with 7 days of full access, free of charge. No payment details are needed, and nothing is charged when the free week ends. You only pay if you choose a plan.

2. 14-day money-back guarantee

You can request a full refund within 14 days of your first payment, and within 14 days of any renewal payment, for any reason.

3. After 14 days

Payments are generally not refundable after 14 days, but you can cancel at any time so you are not charged again, and you keep access until the end of the period you paid for. If something went wrong, for example a duplicate charge or a service problem, contact us and we will put it right fairly.

4. How to request a refund

• Use the link in your payment receipt email, or
• Email intellokids@gmail.com with the email address you used to pay.

Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

5. Cancelling

Cancel any time from your payment receipt or by emailing us. Cancelling stops future renewals.

6. Your legal rights

This policy does not affect any rights you have under the consumer laws of your country, including any statutory right to cancel.